1. Introduction
DropinAdmin (“we”, “us”, or “our”) provides DevOps, automation, infrastructure and cloud optimization services to businesses globally. We value your privacy and are committed to being transparent about our data practices.
This Privacy Policy describes how we collect, use, disclose and protect your information when you use our website and services.
2. Information We Collect
2.1. Information You Provide
- Contact details: name, email, phone number, company and any information you provide through forms, email or live chat (Zendesk).
- Account and billing information: when you sign up or purchase services, we collect billing details and payment information processed securely via Stripe (we do not store full credit card numbers ourselves).
- Service data: configuration, project and infrastructure details you share as part of project onboarding or consulting.
2.2. Information Collected Automatically
- Device and usage data: IP address, browser type, operating system, referring URLs, device identifiers and information about how you interact with our site and services.
- Cookies and tracking: we use cookies and similar technologies for analytics, marketing and personalization. You may adjust your browser settings to refuse cookies, but some features may not function properly.
2.3. Information from Third Parties
We may receive information from third-party sources, such as lead generation partners, job boards or referrals, as well as integrations (e.g. Slack, GitHub) at your direction.
3. Analytics, Marketing and Tracking Technologies
- Google Analytics: used to analyze site usage, performance and traffic patterns.
- Matomo: we may use Matomo (self-hosted or cloud) for privacy-centric analytics, storing data in compliance with privacy regulations.
- Facebook Pixel & Facebook Ads: used to measure ad performance and retarget visitors.
- Google Ads: used for remarketing and conversion tracking.
- Zendesk: we use Zendesk for real-time customer support through live chat and support tickets.
- Crazy Egg: used to understand user interactions through heatmaps, click tracking and session recordings. Data is anonymized.
You can opt out of some analytics or ad tracking via browser settings, plugin tools or industry opt-out pages such as NAI and Google Analytics Opt-out.
4. Billing and Payment Processing
Payments are processed via Stripe, a secure PCI-compliant payment provider. We do not store your full payment details on our servers. For details on how Stripe handles your data, please refer to the Stripe Privacy Policy.
5. Lead Generation and Partnerships
We may occasionally work with partners like ClickBank for lead generation or marketing. Customer data is not shared with ClickBank; any leads or marketing activity involving ClickBank does not include access to user/customer records or billing information.
6. How We Use Your Information
- To provide and improve our DevOps, automation, declouding and consulting services.
- To respond to your inquiries, support requests and to deliver project updates.
- To process transactions and manage billing via Stripe.
- For analytics, product improvement, marketing and advertising.
- To comply with legal obligations and enforce our agreements.
7. Sharing Your Information
- With service providers and vendors who help deliver our services (e.g. Stripe, payment processors, hosting providers, cloud platforms).
- With analytics and marketing platforms as described above (Google, Facebook, Crazy Egg, Matomo).
- With your consent, for integrations or collaborations (e.g. when adding users to Slack, GitHub or project workspaces).
- When required by law, court order or regulatory requirements.
- In connection with a business transaction (e.g. merger, acquisition, asset sale), subject to confidentiality.
We do not sell your personal data to third parties.
8. Data Retention
We retain personal information as long as necessary to provide services, fulfill the purposes described in this policy, or as required by law. You may request deletion or anonymization of your data by contacting us.
9. Data Security
We implement administrative, technical and physical safeguards (such as SSL/TLS, firewalls, access controls and monitoring) to protect your information from unauthorized access or disclosure.
10. Your Rights
- Access, correct, update or delete your personal information.
- Opt out of marketing communications.
- Restrict or object to certain processing (subject to applicable law).
- EU/UK residents: right to data portability and right to lodge a complaint with your local data protection authority.
- California residents: you may exercise CCPA rights including opt-out of “sale” of personal information (we do not sell data, but honor CCPA requests).
To exercise your rights, contact us.
11. International Data Transfers
Our servers and many of our vendors are located in the United States and other countries. If you are accessing our services from outside the U.S., you consent to your data being transferred and processed internationally as described in this policy.
12. Children’s Privacy
Our website and services are not intended for children under 13. We do not knowingly collect personal data from children. If we become aware that information from a child has been collected, we will delete it promptly.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will update the effective date at the top and, where appropriate, notify users of major changes via email or our website.
14. Contact Us
If you have questions, concerns or wish to exercise your privacy rights, please contact us.
